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*Once requests are submitted via phone or email please allow 24-48 business hours for our team to process and update your website.

How to Refund/Void Orders

*To manage any financial refunds/voids for E-commerce customers you will need to login/or contact your Payment Gateway Processor directly. No client Credit Card information is stored in your website editor.

Step 1
You will need the Transaction ID from the specific order. To find this click the ECOMMERCE tab from the primary navigation and location the desired order. The Orders tab defaults and the Transaction ID is listed in the Transaction ID column.

Step 2
Login to your Payment Gateway Processor to complete the refund/void.