If your business doesn’t have a Yelp page, it’s definitely time to get one! Yelp is extremely powerful for small and local businesses; in fact, if you haven't yet claimed your Yelp page, you might be harming your business—your business could be listed without your knowledge or control.
It happens to the best of businesses. You do everything you can to provide great customer service and and a quality product. Then you do a search online and find out that someone wrote something awful about your business. While this can be extremely discouraging, don't panic. There are steps you can take to minimize the impact of bad reviews.